Nigeria Reported As World's Heaviest User Of ATM

 EY global business and financial advisory firm has revealed that Nigerian bank customers have been rated the heaviest users of Automated Teller Machines (ATM) in the world.

 The study which also rated Nigeria as one of the top three countries whose bank customers use social media when making decisions on selecting a financial service provider posited that Nigerian bank customers have the highest banking sensitivity and are the second highest globally to close accounts based on poor experience.

 EY’s Advisory Banking Sector Leader for Africa, Mr. Colin Daley said in a statement that they came to the conclusion after sampling 32,000 bank customers in 43 countries including Kenya, Nigeria and South Africa.

"Nigerian bank customers have the highest level of trust for primary financial service providers in Africa and second globally behind India.

 Twenty-four per cent of Nigerian customers have experienced a problem with their banks that required resolution. Seventy-two per cent of customers were either very satisfied or satisfied with the response that they received. However, 28 per cent were less than satisfied.

For me, I still question the report considering the large cross sections of Nigerian who does not use ATM?